Refund policy

Return and Refund Policy

Due to the nature of digital products, VINTIQ (hereinafter referred to as "this Shop" or "we") has established the following Return and Refund Policy.

1. Regarding Returns and Refunds The products sold in this Shop are digital content (such as downloadable products and online viewing content). Due to the nature of these products, we generally do not accept returns, refunds, or cancellations once a purchase is complete.

2. Exceptions Only in the following cases, this Shop may, at its own discretion, provide a refund, re-delivery, or other appropriate measures:

  • If the digital data is corrupted.

  • If the product cannot be downloaded or viewed normally.

  • If the product content clearly differs from its description. Note: Even in the applicable cases above, issues arising from the customer's usage environment (e.g., internet connection, device, OS) may not be eligible for a refund.

3. No Refunds for Customer Convenience We do not accept returns or refunds for the following reasons:

  • Accidental purchases or the product differing from expectations.

  • The product is no longer needed.

  • Incompatibility with the customer's usage environment.

  • Products that have already been downloaded or viewed.

4. How to Contact Us If there is a defect in the product, please contact us at the following contact information as soon as possible after your purchase. 

vintiquesjp@gmail.com